Job for Freshers - Service Desk Analyst | Apply Now

Introduction

Are you a recent graduate looking to kick-start your career in IT or support services? The role of a Service Desk Analyst is an excellent opportunity for freshers to enter the professional world, especially in the field of Information Technology. It is a gateway to understanding IT infrastructure, client management, troubleshooting, and more.

In this article, we will explain everything you need to know about this role, its benefits, and how to apply effectively.

Basic Information About the Role

What is a Service Desk Analyst?

A Service Desk Analyst acts as the first point of contact between end-users and the IT department. They handle support requests, troubleshoot basic technical issues, and escalate more complex problems to higher-level IT support. It's a customer-service-focused role that blends technical knowledge with communication skills.

Main Responsibilities

1. Responding to user queries via phone, email, or chat.

2. Logging incidents and requests into a ticketing system.

3. Diagnosing and troubleshooting hardware/software issues.

4. Resetting passwords and granting system access.

5. Following up with users to ensure issue resolution.

6. Escalating complex tickets to the L2 or L3 support team.

7. Creating and maintaining documentation of known issues.

Job For Freshers - Service Desk Analyst ( Bangalore )

Must have key skills

• Fresher Hiring

Other key skills

• IT Helpdesk,End User Support,IT Support,System Support,Helpdesk,Desktop Support,IT Service Desk,Remote Support,Help Desk Operations,Technical Helpdesk,Ticketing Tools,Service Desk

Time and venue

• 04th Jul, 9.30 AM - 2.00 PM

Wipro SJP2, Tower S4, Floor 5, Wipro Corporate, Sarjapur Road, Doddakannelli, Bengaluru, Karnataka, 560035.

Contact - Sachin N

Important Documents :

• Properly Mentioned CV 
• Educational Certificate 
• Passport size photos 
• Experience certificate (if available)
• Must knows English (Read, Speak & write)
• Adhar card or Pan card

Required Qualifications

• Bachelor’s Degree (B.Sc, BCA, B.Tech, B.E, or any stream)
• Good verbal and written communication skills
• Knowledge of operating systems like Windows/Linux
• Familiarity with basic networking terms (LAN, IP, DNS)
• Customer-focused attitude and willingness to learn
• Certifications like ITIL, CompTIA A+, or Microsoft Fundamentals (Optional but preferred)

Selection Process

The recruitment for Service Desk Analyst roles usually follows this format:

1. Online Application – Submit your resume on the company’s career page or job portals.

2. Aptitude Test – Logical reasoning, verbal ability, and technical questions.

3. Technical Interview – Questions related to troubleshooting, OS, basic IT knowledge.

4. HR Interview – Communication, work ethics, shift readiness, etc.

5. Offer Letter & Onboarding

Popular Companies Hiring Freshers for Service Desk Roles

Wipro

TCS (Tata Consultancy Services)

Infosys

HCL Technologies

Cognizant

Tech Mahindra

NTT Data

Capgemini

IBM

Accenture

Benefits of the Role

✅ Ideal entry point into the IT industry

✅ Hands-on experience with enterprise IT systems

✅ Opportunity to grow into System Admin, Network Admin, or Cloud roles

✅ Great for learning communication, ticketing tools, and customer support

✅ Many organizations provide training and certification

✅ Remote and hybrid roles often available

Career Growth Path

After gaining experience as a Service Desk Analyst, you can move into:

1. IT Support Engineer
2. System Administrator
3. Network Engineer
4. IT Operations Manager
5. DevOps Support
6. IT Infrastructure Specialist

How to Apply

You can apply for Service Desk Analyst jobs on:

✅ Naukri.com

✅ LinkedIn

✅ Indeed

✅ Monster India

✅ [Company career pages like Infosys, Wipro, HCL, etc.]

✅ Campus placements or walk-in drives

Make sure your resume is updated, highlights any technical certifications, and includes college projects or internships.

Uses of this Experience for Freshers

Helps build real-world client communication experience

Teaches problem-solving under pressure

Provides knowledge of corporate IT infrastructure

Enhances understanding of ITSM (IT Service Management)

Acts as a stepping stone to specialized roles in tech

FAQs

Q1. Is coding required for a Service Desk Analyst job?

Ans. No, coding is not mandatory. However, basic IT knowledge is essential.

Q2. Can non-technical graduates apply?

Ans. Yes. Many companies hire non-tech grads with good communication and a willingness to learn.

Q3. Is it a good job for freshers?

Ans. Yes, it's a great way to begin a career in IT and build experience.

Q4. Will I get training?

Ans. Most companies provide onboarding training, including technical and soft skills.

Q5. Is it a night shift job?

Ans. It can be. Many roles involve rotational shifts due to global support operations.

Conclusion

If you're a fresher looking to launch your IT career, the Service Desk Analyst role offers an excellent start. It doesn’t demand heavy technical expertise initially but does require a proactive attitude, eagerness to learn, and good communication skills.

Start applying today, polish your resume, and practice common interview questions. This could be your first big step into the IT world.